Shipping Policy
1. Dispatch & Processing Times
1.1. We aim to dispatch all orders within 48 hours on business days (Monday to Friday, excluding public holidays).
1.2. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery Estimates
2.1. We currently only ship to addresses within the UK.
2.2. We currently offer the following shipping options within the UK:
Royal Mail 24: Estimated delivery within 1-2 business days after dispatch.
Royal Mail 48: Estimated delivery within 2-3 business days after dispatch.
2.3. Delivery times are estimates and are not guaranteed. Delays may occur due to postal service disruptions, weather conditions, or other unforeseen circumstances beyond our control.
3. Shipping Fees
3.1. Shipping costs are calculated at checkout based on the selected shipping method and order weight.
3.2. Free shipping promotions may be available at our discretion and will be clearly communicated on our website.
4. Address Accuracy
4.1. Customers are responsible for providing an accurate and complete shipping address at checkout.
4.2. We are not liable for lost or delayed shipments due to incorrect or incomplete address details provided by the customer.
5. Lost or Delayed Shipments
5.1. If your order has not arrived within the expected delivery timeframe, please contact us at [insert email] with your order details.
5.2. In the event of a lost shipment, we will work with Royal Mail to resolve the issue. Please allow up to 10 business days from the expected delivery date before reporting a lost item.
6. Order Tracking
6.1. Tracking information may be available depending on the shipping option selected at checkout. If tracking is provided, it will be included in your dispatch confirmation email.
7. Damaged or Incorrect Items
7.1. If your order arrives damaged or incorrect, please contact us within 7 days of receipt with photos of the issue, and we will work to resolve the matter promptly.
8. Changes to this Shipping Policy
8.1. We reserve the right to update this Shipping Policy at any time. Changes will be posted on our website, and continued use of our services constitutes agreement to the updated policy.
For any further shipping inquiries, please contact us at:
Reaction Games