Terms and Conditions

Last updated: 23rd July 2026.

Welcome to Reaction Games.

These Terms & Conditions explain how you may use our website and the terms that apply when you purchase products and services from us. They are intended to set out our respective rights and responsibilities clearly and fairly.

These Terms should be read alongside our Privacy Policy, Cookies Policy, Shipping & Delivery Policy and Refunds, Returns & Cancellations Policy, which together explain how we operate our website, process personal information and fulfil customer orders.

By accessing our website or placing an order with Reaction Games, you agree to these Terms where they apply to your use of the website or your purchase.

Nothing in these Terms excludes or limits any statutory rights you have as a consumer under applicable law.

1. About These Terms

1.1 These Terms apply when you:

  • visit or use the Reaction Games website;

  • purchase physical products from us;

  • purchase or use digital products;

  • purchase or redeem gift cards; or

  • request Custom 3D Printing or another service from us.

1.2 In these Terms:

  • “Reaction Games”, “we”, “us” and “our” refer to Reaction Games;

  • “you” and “your” refer to the person using our website, placing an order or purchasing from us;

  • “Website” means reaction-games.co.uk;

  • “Products” means physical goods, digital products and gift cards offered by Reaction Games;

  • “Custom 3D Printing” means our service for producing physical items from customer-supplied files or agreed custom specifications; and

  • “Business Day” means Monday to Friday, excluding public holidays in England.

1.3 By using the Website, you agree to the terms that apply to its use.

1.4 By placing an order or accepting a quotation, you agree to the terms that apply to that purchase.

2. Using Our Website

2.1 You may use our Website only for lawful purposes.

2.2 You must not:

  • use the Website fraudulently or unlawfully;

  • attempt to gain unauthorised access to the Website or its systems;

  • introduce viruses, malicious code or other harmful material;

  • interfere with the operation or security of the Website;

  • scrape or systematically extract Website content without permission;

  • impersonate another person;

  • place fraudulent or deliberately disruptive orders; or

  • use the Website in a way that infringes another person’s rights.

2.3 We may suspend or restrict access to the Website where reasonably necessary for security, maintenance, legal or operational reasons.

2.4 We take reasonable steps to keep the Website accurate and available, but we cannot guarantee that access will always be uninterrupted or error-free.

3. Intellectual Property

3.1 Unless otherwise stated, the Website and its content are owned by or licensed to Reaction Games. This includes its:

  • text;

  • photographs;

  • illustrations and graphics;

  • branding and logos;

  • miniature and product designs;

  • digital files; and

  • Website layout and content.

3.2 You may view and use the Website for personal, non-commercial purposes.

3.3 You must not copy, reproduce, modify, publish, distribute or commercially exploit Website content without our written permission.

3.4 Reaction Games retains all intellectual-property rights in its original miniatures, models and product designs.

3.5 Purchasing a physical Product does not transfer copyright, design rights or other intellectual-property rights to you. Unless we expressly agree otherwise in writing, you must not:

  • mould, cast or recast a Product;

  • scan or digitally reproduce it;

  • manufacture copies;

  • distribute copies or derived files;

  • use it to create a competing Product; or

  • reproduce it commercially.

3.6 You may assemble, paint, convert, photograph and use purchased miniatures for ordinary personal hobby, collection and tabletop-gaming purposes.

3.7 Separate licence terms may apply to digital Products. Where product-specific licence terms are provided, those terms form part of your purchase.

4. Reviews and Customer Content

4.1 You may be able to submit reviews, photographs or other content relating to our Products.

4.2 Content you submit must:

  • reflect your genuine experience;

  • be lawful and accurate;

  • not infringe another person’s rights;

  • not contain abusive, discriminatory, threatening or defamatory material; and

  • not contain malicious code or misleading promotional content.

4.3 You retain ownership of your content.

4.4 By submitting content directly to us for publication, you give Reaction Games a non-exclusive, royalty-free licence to display and share it through our Website, social media and promotional materials.

4.5 We may remove or decline to publish content that we reasonably believe is unlawful, misleading, irrelevant or in breach of these Terms.

5. Third-Party Services and Personal Information

5.1 Our Website may use or link to third-party services, including payment processors, delivery providers, website platforms and social-media services.

5.2 Independent third-party services are governed by their own terms and privacy practices. We are not responsible for the content or availability of third-party websites.

5.3 We process personal information in accordance with our Privacy Policy.

5.4 Our Cookies Policy explains how cookies and similar technologies are used on the Website.

5.5 When you make an enquiry or place an order, we may contact you electronically where reasonably necessary to provide a quotation, process your order, request information, provide delivery updates or resolve a problem.

6. Our Products and Services

6.1 Reaction Games sells original 3D-printed tabletop miniatures and may also offer:

  • Custom 3D Printing;

  • digital Products; and

  • gift cards.

6.2 The Products and services available may change from time to time.

6.3 Unless expressly agreed otherwise, Products are supplied for personal hobby use rather than resale or commercial reproduction.

7. Intended Users and Product Safety

7.1 Reaction Games miniatures are specialist scale-modelling and tabletop-wargaming Products intended for adult hobbyists and people aged 16 or over.

7.2 They are designed and marketed for activities including:

  • tabletop wargaming;

  • miniature collecting;

  • model assembly and conversion;

  • painting; and

  • display.

7.3 They are not designed or intended for use in play by children under 14 and are not sold as children’s toys.

7.4 Products may:

  • contain small, detachable or pointed components;

  • present a choking hazard if swallowed;

  • require assembly or preparation;

  • require glues, paints or hobby tools; and

  • include delicate components that may break if mishandled.

7.5 Products must not be placed in the mouth, swallowed or consumed. They should be kept away from young children and animals.

7.6 An adult purchasing a Product for another person is responsible for deciding whether it is suitable and ensuring that it is stored, handled and used safely.

7.7 You are responsible for reading and following the Product description, safety information and any instructions supplied with the Product.

8. Resin Products

8.1 Our resin miniatures are produced using 3D-printing processes. After printing:

  • supports are removed manually;

  • the miniatures are cleaned in an ultrasonic cleaner;

  • they are allowed to dry;

  • they are fully UV cured; and

  • each Product is individually inspected.

8.2 Small variations are a normal feature of resin 3D printing. These may include:

  • minor support marks;

  • faint layer lines;

  • small surface variations;

  • slight differences in positioning or dimensions; and

  • limited colour variation between resin batches.

8.3 These characteristics are not faults where they do not materially affect the Product’s appearance, ordinary use or conformity with its description.

8.4 Resin Products are not food-safe and must not be used:

  • for food or drink;

  • as eating utensils;

  • in the mouth;

  • inside the body;

  • as medical equipment; or

  • for any purpose for which they were not designed.

8.5 If you sand, drill, cut or otherwise mechanically alter cured resin, you should:

  • work in a well-ventilated area;

  • avoid inhaling the resulting dust;

  • wear suitable eye and respiratory protection; and

  • clean the work area afterwards.

8.6 We are not responsible for damage or injury caused by deliberate misuse, swallowing, inappropriate modification, failure to follow supplied safety information or use for a purpose for which the Product was not designed.

8.7 Nothing in this section limits your rights where a Product is faulty, unsafe or not as described when supplied.

9. Product Information

9.1 We take reasonable care to describe and display Products accurately.

9.2 Product photographs are illustrative. Screen settings, lighting, photography and resin batches may affect how colours appear.

9.3 Painted miniatures, scenery, bases, accessories or other items shown in photographs are not included unless the Product description says otherwise.

9.4 Measurements and scales are approximate unless expressly described as exact.

9.5 Because Products are manufactured and finished individually, minor variations may occur between examples.

9.6 You should read the complete Product description before ordering, including details of:

  • size and scale;

  • supplied components;

  • assembly requirements;

  • materials;

  • processing time;

  • licence restrictions; and

  • recommended use.

9.7 We may correct an error in a Product description, price or availability before accepting an order. If a correction materially affects your proposed purchase, we will contact you before proceeding.

10. Prices, VAT and Payment

10.1 Prices are shown in the currency displayed on the Website.

10.2 Delivery charges are shown separately before you submit your order unless delivery is expressly included.

10.3 Reaction Games is not currently VAT registered, so VAT is not charged.

10.4 Payment must be made using one of the payment methods offered at checkout or specified in a quotation.

10.5 You confirm that you are authorised to use the payment method provided.

10.6 We may change our prices at any time, but a price change will not affect an order we have already accepted.

10.7 If an obvious pricing error occurs, we will contact you and allow you to purchase at the correct price or cancel the order for a full refund.

11. Orders and Contract Formation

11.1 Products displayed on our Website are an invitation to place an order and do not constitute a binding offer by us.

11.2 By completing checkout, you offer to purchase the Products in your order.

11.3 An automatic order acknowledgement confirms that we have received your order. It does not necessarily mean that we have accepted it.

11.4 A contract is formed when we send an order-acceptance or dispatch confirmation, or otherwise expressly confirm that we have accepted the order.

11.5 Before a contract is formed, we may decline an order for reasons including:

  • a Product being unavailable;

  • an obvious pricing or description error;

  • payment not being authorised;

  • suspected fraud;

  • legal, safety or intellectual-property concerns;

  • delivery being unavailable to the supplied address; or

  • insufficient production capacity.

11.6 If payment has already been taken for an order we do not accept, we will refund the amount paid.

11.7 Once a contract has been formed, we may cancel it only where these Terms or applicable law permit us to do so.

12. Order Information and Changes

12.1 You are responsible for ensuring that your order details are complete and accurate, including your:

  • name;

  • email address;

  • delivery address;

  • selected Products;

  • quantities; and

  • custom specifications.

12.2 Please contact us immediately if you discover an error.

12.3 We cannot guarantee that an order can be changed once production or dispatch preparation has begun.

12.4 If a requested change increases the cost or work involved, we may provide a revised price and timeframe before proceeding.

12.5 We are not responsible for delays or additional costs caused by inaccurate information supplied by you, although we will take reasonable steps to help resolve the issue.

13. Custom 3D Printing

13.1 Quotations and acceptance

After discussing your project, we will normally provide a quotation stating:

  • the proposed work;

  • the price;

  • the estimated production timeframe;

  • the estimated delivery arrangements; and

  • any important assumptions or limitations.

Unless the quotation says otherwise, a contract is formed when you clearly accept it. We may require full or partial payment before production begins.

13.2 Right to decline custom work

Before a contract is formed, we may decline any Custom 3D Printing request at our discretion, provided that we do not do so for an unlawful discriminatory reason.

We will not knowingly print content that:

  • infringes copyright, trade marks or other intellectual-property rights;

  • is unlawful;

  • is sexually exploitative;

  • promotes hatred, terrorism or unlawful violence;

  • is intended to create a prohibited or dangerous item; or

  • we otherwise reasonably consider inappropriate for our business.

13.3 Customer-supplied files

You retain ownership of files and designs that belong to you.

By supplying a file or design, you give us permission to store, inspect, prepare and reproduce it only as reasonably necessary to provide the requested service.

You confirm that you created the file or hold a valid licence or permission allowing it to be printed.

We may request evidence of permission and may refuse or cancel work where we reasonably suspect infringement.

13.4 Retention of files

We do not claim ownership of customer-supplied files.

We may retain a copy where reasonably necessary to:

  • complete the order;

  • investigate a quality concern;

  • produce an authorised repeat order;

  • maintain essential business records; or

  • comply with a legal obligation.

We will not sell, publish, share or use the file to produce unrelated Products without permission.

You may ask us to delete a retained production file once the order and any related issue have been completed, unless we are required to retain it.

13.5 Specifications and approval

You are responsible for checking and approving the agreed file, scale, dimensions, quantity, material, component arrangement and other specifications.

We are not responsible for an error contained in a customer-supplied file or approved specification where we have produced it correctly.

This does not affect our responsibility to provide the service with reasonable care and skill.

13.6 File suitability

Not every digital model is suitable for successful 3D printing. Thin components, unsupported areas, trapped spaces, complex geometry or errors in file construction may affect the result.

We will notify you if we identify a material problem before production, but we cannot guarantee that every hidden defect within a customer-supplied file will be detected.

We may make minor technical adjustments required for printing but will not materially alter the design without your permission.

13.7 Changes and additional work

Changes requested after approval may increase the price, delay completion or be impossible once production has begun.

We will obtain your agreement before carrying out chargeable additional work.

13.8 Cancellation of custom orders

Products made to your specifications or clearly personalised may not qualify for the usual change-of-mind cancellation right.

If you ask to cancel before production begins, we will normally refund the amount paid, less any reasonable costs already incurred for work specifically requested by you.

Once production has begun, cancellation may not be possible. Any discretionary refund may take account of work completed, materials used, non-recoverable costs and whether the Product can reasonably be resold.

This does not affect your rights where the Product or service is faulty, not as described or not supplied with reasonable care and skill.

13.9 Cancellation by Reaction Games

After accepting a custom project, we may cancel it where reasonably necessary because:

  • required information, approval or payment is not provided;

  • the requested work becomes unlawful;

  • we discover a material intellectual-property concern;

  • the file cannot reasonably be printed;

  • continuing would create a genuine safety risk; or

  • circumstances outside our reasonable control prevent completion.

Where cancellation is not caused by your breach, we will refund payments for work or Products that will not be supplied.

14. Production and UK Delivery

14.1 Reaction Games currently delivers only to supported addresses within the United Kingdom.

14.2 Production and dispatch times shown on the Website or in a quotation are estimates unless we expressly agree a guaranteed date.

14.3 We will take reasonable steps to meet stated timescales and will contact you if a material delay occurs.

14.4 Unless a different period has been agreed, goods will be delivered within 30 days after the contract is formed.

14.5 Delivery methods, charges, address requirements and the procedure for reporting missing or damaged parcels are explained in our Shipping & Delivery Policy.

14.6 We remain responsible for physical goods until they are delivered to:

  • you;

  • a person nominated by you; or

  • a safe place or alternative location authorised by you.

14.7 Risk passes to you once delivery has taken place.

15. Returns, Cancellations and Faulty Products

15.1 Our Refunds, Returns & Cancellations Policy explains how to:

  • cancel an eligible order;

  • return a standard Product;

  • report a faulty or damaged Product;

  • request a refund; or

  • contact us about an incorrect order.

15.2 Eligible customers may normally cancel an online order for standard goods within 14 days after receiving them. After notifying us, the goods must normally be returned within a further 14 days.

15.3 The statutory change-of-mind cancellation right may not apply to Products made to your specifications or clearly personalised.

15.4 A standard Product is not treated as personalised merely because it is printed after the order is received.

15.5 Products supplied to consumers must be of satisfactory quality, fit for purpose and as described.

15.6 Personalised status does not remove your rights where a Product is faulty, damaged, incorrectly produced or not as described.

15.7 Nothing in these Terms or our policies limits your statutory consumer rights.

16. Digital Products

16.1 A Digital Product is licensed to you in accordance with its Product description, these Terms and any accompanying licence conditions. Ownership of the underlying intellectual property does not transfer to you.

16.2 Unless commercial use is expressly permitted, Digital Products are licensed for personal, non-commercial use only.

16.3 You must not, unless expressly authorised:

  • share or distribute the original files;

  • upload them to file-sharing services;

  • sell or sublicense them;

  • claim them as your own;

  • make them available to another person; or

  • use them to manufacture Products for commercial sale.

16.4 You are responsible for checking any stated file format, software, printer, scale and compatibility requirements before purchasing.

16.5 Where you request immediate access during the statutory cancellation period, we will ask you to consent to immediate supply and acknowledge that your cancellation right will be lost once downloading or access begins.

16.6 This does not affect your rights where Digital Content is faulty, not as described or does not meet applicable legal requirements.

17. Gift Cards

17.1 Gift cards may be used only through the sales channel stated when they are purchased.

17.2 Gift cards:

  • cannot normally be exchanged for cash;

  • cannot be used to purchase another gift card unless permitted;

  • must not be reproduced or resold without permission; and

  • remain subject to any conditions clearly shown at purchase.

17.3 Any expiry date will be made clear before purchase and in the gift-card confirmation.

17.4 Gift-card codes should be kept secure. We are not responsible for unauthorised use caused by a customer publicly sharing or failing to take reasonable care of the code.

17.5 Contact us promptly if a gift card is lost, stolen or used without permission. We may replace an unused balance where we can verify the original purchase and prevent further use of the original code.

17.6 Nothing in this section limits any statutory cancellation or refund rights that apply.

18. Refusal and Suspension of Service

18.1 Before a contract is formed, we may decline an order or service request at our discretion, provided that we do not do so for an unlawful discriminatory reason.

18.2 We may restrict communication, decline future orders or suspend Website access where a person:

  • behaves abusively, threateningly or harassingly;

  • attempts fraud;

  • repeatedly makes claims we reasonably believe to be dishonest;

  • infringes intellectual-property rights;

  • misuses our Website or services;

  • makes unlawful requests; or

  • creates a genuine safety or security risk.

18.3 Once a contract has been formed, we will fulfil or cancel it only in accordance with these Terms and applicable law.

19. Our Responsibility to You

19.1 We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill.

19.2 We are not responsible for loss or damage caused by:

  • misuse of a Product;

  • use contrary to supplied instructions or warnings;

  • modifications made after delivery;

  • normal wear and tear;

  • an error in a customer-supplied file or approved specification;

  • incompatibility clearly disclosed before purchase; or

  • inaccurate or incomplete information supplied by you.

19.3 Products supplied to consumers are intended for personal hobby use. We are not responsible for business losses, including loss of profit, revenue, opportunity, contract or goodwill, where you purchase as a consumer.

19.4 Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • defective Products where liability cannot lawfully be excluded;

  • breach of your statutory consumer rights; or

  • any other liability that cannot legally be excluded.

20. Events Outside Our Control

20.1 We are not responsible for delays or failures caused by circumstances outside our reasonable control, such as severe weather, fire, flooding, transport disruption, postal disruption, power or platform outages, industrial action, supplier failure, government action or public-health emergencies.

20.2 We will take reasonable steps to reduce the effects of the disruption and contact affected customers where appropriate.

20.3 If a material delay continues, either party may be entitled to cancel the affected order. We will refund amounts paid for Products or services that will not be supplied.

21. The Agreement Between Us

21.1 The contract for a purchase consists of:

  • these Terms;

  • the relevant Product description;

  • your order confirmation or accepted quotation;

  • our Shipping & Delivery Policy;

  • our Refunds, Returns & Cancellations Policy; and

  • any specific licence or written terms expressly agreed for the purchase.

21.2 These documents contain the agreement between you and Reaction Games concerning that purchase.

21.3 Nothing in this section excludes liability for fraud or fraudulent misrepresentation.

22. Changes to These Terms

22.1 We may update these Terms to reflect changes to our Website, Products, services, business practices or legal obligations.

22.2 The current version will be published on our Website with its updated date.

22.3 Updated Terms apply to future Website use and future orders.

22.4 An accepted order will remain governed by the Terms in force when the contract was formed unless the law requires a change or we agree the change with you.

23. General Legal Terms

23.1 If a court or relevant authority finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply.

23.2 If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

23.3 We may transfer our rights and obligations under a contract where this does not reduce your rights or protections.

23.4 Unless expressly stated otherwise, no person other than you and Reaction Games has the right to enforce these Terms.

24. Governing Law and Disputes

24.1 These Terms and any contract between you and Reaction Games are governed by the laws of England and Wales.

24.2 If you are a consumer living elsewhere in the United Kingdom, you retain any mandatory protections provided by the law of the part of the United Kingdom in which you live.

24.3 Consumers may bring legal proceedings in the courts that have jurisdiction under applicable consumer law.

24.4 We encourage you to contact us first so that we can try to resolve any concern directly.

25. Contact Reaction Games

For questions, complaints or notices relating to these Terms, contact:

Reaction Games

Jacob Shaw
18 Swan Road
Hailsham
East Sussex
BN27 2DG
United Kingdom

Website: www.reaction-games.co.uk
Email: info@reaction-games.co.uk