Terms and Conditions
1. Introduction
1.1. These Terms and Conditions ("Agreement") govern your use of our website and the purchase of our products. By accessing our website or making a purchase, you agree to be bound by these Terms.
1.2. These Terms are governed by and construed in accordance with the laws of England.
2. Intellectual Property & Copyright
2.1. All miniatures sold on this website are original designs, and we own the copyright to all products and associated content.
2.2. Images, text, and other content on this website may not be used, copied, or distributed without our explicit written consent.
3. Payment & Third-Party Services
3.1. We use Third-Party payment processors, including Stripe and PayPal. The Third-Party processor will bill you through a payment account linked to your account.
3.2. The processing of payments is subject to the Terms and Conditions and Privacy Policies of the Payment Processor, in addition to this Agreement. Please ensure you have read and understood their Terms before proceeding.
3.3. Fees pertaining to Third-Party Services may be subject to different refund, replacement, and cancellation policies than those described by us. 3.4. No order has been accepted by us until payment has been processed.
4. Updates to These Terms
4.1. We may update this Agreement. The most recent version will always be displayed on our website.
4.2. If an update is likely to affect you or your rights, we will notify you by displaying a notice on our homepage.
4.3. By continuing to use our services after modifications come into effect, you agree to the updated Agreement.
4.4. If you disagree with our changes, you should stop using our Services and cancel any Paid Services.
5. Product Safety & Age Restrictions
5.1. Our products are decorative collector’s items and modeling kits for hobbyists, not toys. They are not suitable for children under 16 years of age.
5.2. By purchasing our products, you confirm that you are at least 16 years old or purchasing on behalf of someone who meets this requirement.
5.3. We are not responsible for misuse of our products as toys or playthings by children.
5.4. Handling of resin miniatures safely including limited handling and frequent hand washing is the purchaser’s responsibility, and we take no responsibility for misuse of our resin-printed products or any issues caused by it. This includes but is not restricted to skin irritations, toxicity of transfer of chemicals from hands to mouth, eye irritation, swallowing etc. Upon purchasing from Reaction Games the buyer except their responsibility to undertake correct handling of our resin-contained products.
5.5 Water-wash-resin models must be stored in cooled dry conditions to extend their life. The customer understands these limitations and agrees to this upon purchase. The customer can not hold us liable for product failure beyond the first year of the purchase or because of negligent treatment or incorrect storage of the miniatures.
6. Events Beyond Reasonable Control
6.1. We are not in breach of this Agreement or liable to you if there is a failure of performance resulting from a circumstance or event beyond our reasonable control. This includes but is not limited to natural disasters, fire, acts of government, war, terrorism, technological failures, or industrial action.
7. Refusal of Service
7.1. We reserve the right to refuse service to any order, person, or entity, without an obligation to provide a reason for doing so.
7.2. We may at any time change or discontinue any aspect or feature of our website or services, subject to fulfilling our previous responsibilities to you based on acceptance of your payment.
8. Privacy & Cookies
8.1. By using our Services, you confirm that you have read and understood our Privacy Policy. Our Privacy Policy is not a contractual document and is subject to change.
8.2. By using our Services, you confirm that you have read and understood our use of Cookies. For full details, please visit our Cookies Policy.
9. Liability Limitation
9.1. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
9.2. Our liability is limited to the total amount paid for the product in question.
10. Shipping & Delivery Disclaimer
10.1. Estimated delivery times are for reference only. We are not responsible for delays caused by postal services, customs, or unforeseen circumstances.
10.2. Customers are responsible for providing accurate shipping information. We are not liable for orders lost due to incorrect addresses provided by the customer.
11. Returns & Refunds Reference
11.1. All returns and refunds are handled in accordance with our Returns & Refunds Policy. Please refer to our Returns & Refunds Policy for full details.
11.2 Refunds are not provided if the product is damaged by the customer. This included the negligent fitting of magnets, the braking of turrets due to misuse of the turret-turn-action feature, dropping items onto hard floors etc, and storing of the models in conditions that are not in accordance with our advice ie dry and cool and boxed. The buyer agrees to this when purchasing from us.
12. Customer Responsibilities
12.1. Customers are responsible for ensuring they can legally purchase our products within the UK.
12.2. Customers must comply with all relevant regulations regarding the use and ownership of miniatures and modeling kits.
13. Governing Law & Jurisdiction
13.2. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of England.
14. Translation
14.1. This Agreement is written in English. If translated into other languages, the English version will be used except where prohibited by law.
15. Contact Information
15.1. If you have any questions about these Terms, please contact us at:
Reaction Games:
Business address;
18 Swan Road
Hailsham
East Sussex
BN27 2DG